Jul 17, 2023

Know Your Coverage: Assisting Homeowners in Maximizing Their Manufacturer's Shingle Warranty



Enjoy our guest blog post from manufacturing partner Pabco. Pabco shingles are available at our Western Canada branches. Please contact us for availability.

As a trusted roofing contractor, it is crucial to equip homeowners with a comprehensive understanding of their manufacturer's shingle warranty to help them make the most of their investment. By addressing common homeowner questions regarding warranty coverage, you can ensure that your clients are prepared and informed about the protection offered. In this blog post, we will cover the basics of a manufacturer's shingle warranty, clarify the coverage details, and provide guidance on how homeowners can navigate the claims process.

Understanding the Non-Prorated versus Prorated Periods

A manufacturer's shingle warranty serves as a crucial aspect of safeguarding the homeowner's investment in a new roof. It typically covers all or a portion of the repair or replacement of shingles in the event of manufacturing defects. As a roofing contractor, it is essential to educate homeowners about the importance of inquiring about the roofing warranty when purchasing a new roof. Not only does this warranty provide vital protections, but it can also influence the homeowner's choice of roofing materials. The duration of a manufacturer's shingle warranty can vary depending on factors such as the materials used, the company's policies, and the type of installation. It is important to inform homeowners that the warranty is not an infallible guarantee, and certain conditions must be met to maintain its validity.

Understanding a Manufacturer's Shingle Warranty

To ensure homeowners have a clear understanding of their warranty coverage, it is important to explain the specifics. A manufacturer's shingle warranty typically covers the shingles that were purchased, guaranteeing that the installed product is free from manufacturing defects for a specified period. Examples of defects covered by the warranty include curling, cracking, blistering, and excessive granule loss. It is essential for homeowners to carefully read and comprehend the manufacturer's warranty before making a purchase, as different shingle products may have distinct warranties. Moreover, homeowners must be aware that manufacturer warranties are not foolproof and may include exclusions. For instance, warranties may become void if the shingles are improperly installed, emphasizing the importance of hiring experienced and reputable contractors.

Understanding the Non-Prorated versus Prorated Periods

To assist homeowners in maximizing their manufacturer's shingle warranty, it is crucial to explain the concept of two distinct warranty periods. The non-prorated period starts at shingle installation and covers the material and labor to repair any manufacturing defects. The prorated period begins after the non-prorated period (although the proration begins at installation). During the pro-rated period the manufacturer is typically only responsible for a percentage of the material cost. That percentage is calculated based on the time of service the shingle has provided relative to the duration of the warranty. Homeowners need to understand that both periods only apply to defects in the shingles themselves and do not cover damage caused by external factors like storms or poor installation. It is important to emphasize that proper installation is key to maintaining the warranty's validity.

Guiding Homeowners Through the Claims Process

As a roofing contractor, you play a vital role in assisting homeowners with the claims process under their manufacturer's shingle warranty. By providing guidance on the necessary steps, you can help homeowners navigate the process smoothly. Here is a simplified breakdown of the claims process:

Read the Warranty Terms: Encourage homeowners to thoroughly read the terms of their manufacturer's shingle warranty to gain a clear understanding of the coverage and any exclusions.

Contact the Manufacturer: Advise homeowners to reach out to the manufacturer if they believe they have a warranty claim. Provide them with the necessary contact information, which is typically available on the manufacturer's website or the shingle packaging.

Document the Damage: Instruct homeowners to take detailed photographs of the damage to their roof before contacting the manufacturer. These photos will serve as evidence to support their claim.

Provide Proof: Explain to homeowners that they may need to provide additional proof, such as photos and physical samples that represent the suspected defect. From these samples the manufacturer can retrieve manufacturing numbers from the back of the shingles and test the material, comparing it to industry standards.

Follow the Manufacturer's Instructions: Advise homeowners to carefully follow the instructions provided by the manufacturer regarding the claims process. This may involve submitting a formal claim form, providing proof of purchase, or scheduling an inspection by the manufacturer's representative.

By educating homeowners about the manufacturer's shingle warranty, coverage details, and the claims process, you can ensure they are well-prepared and informed. Your guidance will not only help them maximize their warranty benefits but also contribute to maintaining a strong and trusted relationship with your clients.

Click here for the Pabco Website

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