Privacy Policy

This is the privacy policy (“Privacy Policy”) of CONVOY Supply Ltd., CONVOY Supply Inc. and their affiliates (collectively referred to as “Convoy” in this Privacy Policy). Convoy is committed to protecting your Personal Information and complying with applicable data protection and privacy laws.  

This Privacy Policy sets out how we collect and manage Personal Information, whether that information is collected via one of our websites, including (the “Website”), in person at one of our locations or otherwise, including through selling, providing or administering our products and services (together, the “Products”). In this Privacy Policy, the terms "you", "user" and "your" refer to a visitor of our Website, purchaser of our Products or individual who otherwise provides us with their Personal Information and the terms “we”, “us” and “our” refer to Convoy.  

In this Privacy Policy, “Personal Information” means information about an identifiable individual, such as a person’s name, address, date of birth, contact information (including personal telephone number and personal e-mail address), social insurance number or social security number and credit information. Personal Information does not include information to enable an individual at a place of business to be contacted, such as their name, position name or title, business telephone number, business address or business email address. 

Please read this Privacy Policy carefully. By submitting Personal Information to us or by otherwise using our Website or any of our Products, you agree that you have read, understood and agree to be bound by this Privacy Policy and hereby consent to the collection, use and disclosure of Personal Information in accordance with this Privacy Policy.  If you do not agree with some or all of this Privacy Policy, please do not use the Website or our Products. 

Further, if you are not of the age of majority in your place of residence, please do not use the Website. 

Collection of Personal Information 

The type of Personal Information we collect will vary depending on your interactions with us and the Products we provide to you, but may include your name, address, phone number, email address, date of birth, social insurance number or social security number, credit limit, and other information including information about your personal finances and property ownership. If you choose to withhold any Personal Information requested by us, it may not be possible for us to provide the Products to you or respond to your query.   

If you provide us with Personal Information about another person, such as a trade reference or a principal of a business, you represent and warrant to us that you have obtained their consent to provide us their Personal Information.  

How We Collect Your Information 

In the course of providing our Products and Website, and in connection with our other business and organizational activities, we may collect your Personal Information. We will only collect Personal Information as permitted under the applicable privacy legislation. 

We may collect information in a variety of ways, including where you:  

  • purchase our Products; 

  • submit a request for our Products, provide us with Personal Information, or updates to your Personal Information, in relation to our Products and when we provide those Products to you; 

  • apply for, set up or update a credit account with us; 

  • request us to provide you information about our company or any of our Products, such as a quote for our Products; 

  • submit an employment application to us; 

  • send us an inquiry through our Website or directly to our email; 

  • contact us by telephone; and 

  • provide feedback in an online survey. 

In certain circumstances, we may obtain Personal Information about you from third parties.  By way of example, we may obtain credit information about you from third parties such as credit reporting agencies. 

We may also collect aggregate information which tells us about visitors to our Website and users of our Products, but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of our Website are most commonly accessed. We also collect information from your devices (including mobile devices) and applications you use to access and use our Website and Products, which may include the device identification number and type, browser information, location information, and connection information such as statistics on your page views, traffic to and from the Website, referral URL, ad data, your IP address, your browsing history, and your web log information. Some of this information is collected using cookies, pixels or other technologies, which are described in further detail in the “Cookies and similar technologies” section below. 

The purpose of collecting this aggregate information is to help us administer and improve our Website. Data collected through our Website and Products on an anonymous and aggregated basis helps us measure interest in and use of our Website and Products. We reserve the right to provide our analyses based on such anonymous and aggregated data to third parties.   

How We Use Your Information 

Personal Information collected by us is used only for the purposes described in this Privacy Policy, or for other purposes which are disclosed to you and to which you consent. 

We generally use Personal Information for purposes related to managing and developing our business and operations, including to:  

  • establish and manage our business relationship with you, including to offer, provide you with information about and provide quotes for Products, process orders and returns for Products and supply, deliver and bill for our Products; 

  • process your application for, create and administer your credit and customer accounts; 

  • perform credit checks; 

  • verify the accuracy of your Personal Information with government agencies, financial institutions, credit reporting agencies, industry associates and other organizations, as appropriate; 

  • communicate with you about our Website and Products, fulfill your requests, request feedback through online surveys, notify you of changes to these Products and where we have your consent, send newsletters, surveys, offers and promotional materials related to our business, Website and Products and for our other marketing purposes; 

  • provide, monitor, personalize and improve our Website and Products; 

  • manage and develop our business, including to bill and collect payment, train employees and ensure the quality of our Products, process and respond to applications for employment, compile statistics, analyze business results, perform internal data management and analytics, perform administrative and record keeping activities and conduct marketing, and for research and modelling;  

  • protect our rights and the rights of other customers; 

  • investigate security breaches, protect against, detect, investigate and prevent potentially fraudulent, unauthorized or illegal activities or cooperate with government and law enforcement authorities in connection with legal matters; 

  • aggregate de-identify and anonymize Personal Information; and 

  • for other purposes related to our relationship, where you have provided your consent or as otherwise permitted or required by law.  

How We Share Your Personal Information 

We may disclose or share your Personal Information in the following circumstances: 

  • aggregate information about your use of our website, device and browser information, and location information with third party service providers and partners that help us to provide our Website and Products, including our third-party technology partners providing website hosting, data warehousing, data analysis, event logging and other information technology, customer service, payment processing, user analytics and email delivery and messaging. Please see the "Cookies and similar technologies” section below for additional information; 

  • social insurance number, social security number, and date of birth to third parties to verify the information you provide and provide you with Products (as appropriate), including trade references, financial institutions, and credit reporting agencies; 

  • company payment trends where you request that we act as a trade reference;  

  • in connection with protecting our rights and property, including for security breach, loss or fraud prevention, investigation or mitigation purposes; 

  • if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so; 

  • with a third party, in the event of a change in ownership of all or a part of us through some form of merger, purchase, sale, lease or amalgamation or other form of business combination, provided that the parties are bound by appropriate agreements or obligations which require them to use or disclose your Personal Information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you indicate otherwise; 

  • protecting the safety of a person or a group of persons; and 

  • other purposes identified in other sections of this Privacy Policy or when your Personal Information is collected, or where such disclosure as permitted or required by law. 


Our Website may contain links to the websites of other organizations which may be of interest to you. Similarly, you may be directed to the websites of other organizations to perform certain functions provided on our Website. Linked websites are operated by third parties who are responsible for their own privacy practices. 

Articles on our Website may include embedded content (such as videos, images and articles). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.  These websites may collect data about you, use cookies, embed additional third-party tracking technology and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. 

We are not responsible for these websites or the manner in which they collect, use or disclose your Personal Information, so it is important to familiarize yourself with the privacy policies of these websites before providing your Personal Information to them. 


It is important to us that we collect, use or disclose your Personal Information only where we have your consent to do so or as provided in this Privacy Policy. Depending on the sensitivity of the Personal Information, your consent may be express, implied or deemed. Express consent can be given orally, electronically or in writing. Implied consent is consent that can reasonably be inferred from your action or inaction. For example, when you create a customer account in relation to a purchase of our Products, we will assume your consent to the collection, use and disclosure of your Personal Information for purposes related to your customer account and the provision of the requested Products or for other purposes identified to you at the relevant time. Deemed consent is consent we assume in the event that you do not exercise an opt-out mechanism offered to you. 

By submitting your Personal Information to us or using our Website, you consent to the collection, use and disclosure of your Personal Information in the manner described in this Privacy Policy. To the extent that we are required by applicable laws to obtain your express consent for the collection, use or disclosure of your Personal Information in accordance with this Privacy Policy, such consent will be requested at the appropriate time. Further, if we plan to use or disclose your Personal Information for a purpose not previously identified (either in this Privacy Policy or separately), we will advise you of that purpose before such use or disclosure.  However, we may collect, use or disclose your Personal Information without your knowledge or consent where we are permitted or required to do so by applicable law or regulatory requirements. 

You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer using the contact information set out below. In some circumstances, a change or withdrawal of consent may limit our ability to provide Products to you or your ability to access certain areas of our Website. 

We assume, unless you advise us otherwise, that by accessing a copy of this Privacy Policy or by continuing to deal with us, you have consented to the collection, use and disclosure of your Personal Information as explained in this Privacy Policy. 


We use reasonable and appropriate measures designed to help you secure your Personal Information against loss or accidental, unauthorized or unlawful access, use or disclosure. Unauthorized use of Personal Information by anyone affiliated with Convoy is prohibited and constitutes grounds for disciplinary action.   

Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. While we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and you do so at your own risk. 

Further, we are not responsible for any failure by you to secure your own device and its access to the Internet or your use of public, unsecured networks. We are also not responsible for any failure by you to eliminate malware.  These failures and others can make you vulnerable to privacy breaches and would put you and your data at risk. 

Location of Personal Information 

Personal Information we collect is stored and processed by us primarily in Canada and the United States. However, we may also use third party service providers, such as payment processors and technology partners, that may use, process and store your Personal Information in another country.  Personal Information provided to third parties outside of Canada and the US is subject to the laws of those jurisdictions.  While we will use reasonable measures to ensure all Personal Information is protected, we cannot ensure that the laws of other countries will offer the same level of protection as your local laws.    

By using our Website or otherwise submitting your Personal Information to us, you hereby consent to the transmission, processing and storage of Personal Information outside of Canada and the US (as applicable). 

Cookies and similar technologies 

When you visit our Website or access our online Products, a cookie or similar technology may be stored on your device. A cookie is a small amount of data that is transferred to your browser by a web server. It functions as your identification card. It is not a program and cannot be executed as code or deliver viruses. 

We may use cookies and other technology to help us track use of our Website and online Products by users, including casual visitors to our Website—such as the number and frequency of visits to our pages, which parts of our Website are visited and interaction with any advertising content.  The Website also uses cookies to provide users with certain features and preference settings.  This information provides us with constructive feedback about our Website so that we can identify the most effective areas and generally improve our Website on an ongoing basis.    

Cookies can also customize the Website to your particular interests or store your Personal Information – like passwords or user IDs. If a website ever greets you with your name, chances are it’s using a cookie to do so. 

Most browsers are initially set to accept cookies. You may be able to configure your browser to restrict or block cookies. However, if you disable cookies you may find this affects your ability to use certain parts of our Website or online Products. For example, while you can use the Website without cookies, you may have to re-enter information each time you visit. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the website. 

When you visit our site, Google Analytics adds a cookie to distinguish you from other users, track your behaviour across our Website and gather information about users’ usage of the Website. We use this information to improve the user experience of the Website. The cookie lasts for up to 2 years. More information about the Google Analytics cookie can be found in the Google Analytics Privacy Policy. If you are signed in to your Google account and enabled Advertising Features, Google Analytics will also collect data about your traffic through Google advertising cookies (Google Signals). You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.  

Our Website may utilize the Conversion Tracking Pixel service of Facebook Inc ("Facebook"). This tool allows us to follow the actions of users after they are redirected to a provider's website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes.  

However, the collected data is saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy found under:

Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside of Facebook. In addition, a cookie will be saved to your computer for these purposes. Please click the following link if you would like to revoke your permission:

We do not currently respond to “do not track” browser settings because a uniform technological standard has not yet been developed.  

Direct Marketing 

We are committed to complying with applicable anti-spam laws. Where we have your consent or it is lawful to do so, we may provide you with direct marketing communications about our Products which may be of interest to you. Such information may be sent to you by post, email, telephone or SMS.  

If you have consented to receiving marketing materials from us, you can withdraw your consent to receiving those communications at any time by:  

  • using the “unsubscribe” mechanism in our emails; 

  • contacting our Privacy Officer using the contact information provided below.  

Even if you opt-out of these marketing messages, we reserve the right to send you transactional or informational emails such as customer service communications, updates to Product information and invoices in connection with the Products you have purchased or changes to our Website, your account or our policies. 

Access to and Corrections of Your Information 

You have the right to know what Personal Information we have about you and to correct any inaccuracies. If our Website allows you to create an account, certain Personal Information is available when you log in to your account and you may correct this information at any time. Otherwise, please direct any such requests by email to

Data Retention 

We may retain your Personal Information as long as is necessary in order to manage our relationship with you (or fulfill the purposes for which it was collected) or as otherwise permitted by law.  We will destroy Personal Information when it is no longer required for the purposes for which it was collected or as required by applicable law. 

Residents of Virginia 

You have the right to confirm our use of your Personal Information. You have the right to request access to your Personal Information in our possession, to either view or transfer it. You have the right to correct inaccuracies in your Personal Information in our possession. You have the right to request we delete your Personal Information in our possession. Any request should be made by email to If 45 days after you send us a written request, we have not responded to your request or asked for additional time to respond to your request, you have the right to appeal our failure to take action. To appeal our failure to take action, please send an email to or call us at 1-888-732-9999. 

Changes to this Privacy Policy 

We may update or modify this Privacy Policy at any time by posting our revised Privacy Policy to our Website. We may also inform you of any material changes to this Privacy Policy by email to the address associated with your account. We include an “Effective Date” in this Privacy Policy displayed on our Website to identify when this Privacy Policy has last updated. We strongly encourage you to refer back to this Privacy Policy periodically to ensure that you stay up to date with our practices and procedures. 

Contacting Us 

If you have any questions or comments about this Privacy Policy, your information, our third-party disclosure practices or your consent choices, please contact our Privacy Officer at

Effective Date: September, 2022