Further, if you are not of the age of majority in your place of residence, please do not use the Website.
Collection of Personal Information
The type of Personal Information we collect will vary depending on your interactions with us and the Products we provide to you, but may include your name, address, phone number, email address, date of birth, social insurance number or social security number, credit limit, and other information including information about your personal finances and property ownership. If you choose to withhold any Personal Information requested by us, it may not be possible for us to provide the Products to you or respond to your query.
If you provide us with Personal Information about another person, such as a trade reference or a principal of a business, you represent and warrant to us that you have obtained their consent to provide us their Personal Information.
How We Collect Your Information
In the course of providing our Products and Website, and in connection with our other business and organizational activities, we may collect your Personal Information. We will only collect Personal Information as permitted under the applicable privacy legislation.
We may collect information in a variety of ways, including where you:
purchase our Products;
submit a request for our Products, provide us with Personal Information, or updates to your Personal Information, in relation to our Products and when we provide those Products to you;
apply for, set up or update a credit account with us;
request us to provide you information about our company or any of our Products, such as a quote for our Products;
submit an employment application to us;
send us an inquiry through our Website or directly to our email;
contact us by telephone; and
provide feedback in an online survey.
In certain circumstances, we may obtain Personal Information about you from third parties. By way of example, we may obtain credit information about you from third parties such as credit reporting agencies.
We may also collect aggregate information which tells us about visitors to our Website and users of our Products, but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of our Website are most commonly accessed. We also collect information from your devices (including mobile devices) and applications you use to access and use our Website and Products, which may include the device identification number and type, browser information, location information, and connection information such as statistics on your page views, traffic to and from the Website, referral URL, ad data, your IP address, your browsing history, and your web log information. Some of this information is collected using cookies, pixels or other technologies, which are described in further detail in the “Cookies and similar technologies” section below.
The purpose of collecting this aggregate information is to help us administer and improve our Website. Data collected through our Website and Products on an anonymous and aggregated basis helps us measure interest in and use of our Website and Products. We reserve the right to provide our analyses based on such anonymous and aggregated data to third parties.
How We Use Your Information
We generally use Personal Information for purposes related to managing and developing our business and operations, including to:
establish and manage our business relationship with you, including to offer, provide you with information about and provide quotes for Products, process orders and returns for Products and supply, deliver and bill for our Products;
process your application for, create and administer your credit and customer accounts;
perform credit checks;
verify the accuracy of your Personal Information with government agencies, financial institutions, credit reporting agencies, industry associates and other organizations, as appropriate;
communicate with you about our Website and Products, fulfill your requests, request feedback through online surveys, notify you of changes to these Products and where we have your consent, send newsletters, surveys, offers and promotional materials related to our business, Website and Products and for our other marketing purposes;
provide, monitor, personalize and improve our Website and Products;
manage and develop our business, including to bill and collect payment, train employees and ensure the quality of our Products, process and respond to applications for employment, compile statistics, analyze business results, perform internal data management and analytics, perform administrative and record keeping activities and conduct marketing, and for research and modelling;
protect our rights and the rights of other customers;
investigate security breaches, protect against, detect, investigate and prevent potentially fraudulent, unauthorized or illegal activities or cooperate with government and law enforcement authorities in connection with legal matters;
aggregate de-identify and anonymize Personal Information; and
for other purposes related to our relationship, where you have provided your consent or as otherwise permitted or required by law.
How We Share Your Personal Information
We may disclose or share your Personal Information in the following circumstances:
aggregate information about your use of our website, device and browser information, and location information with third party service providers and partners that help us to provide our Website and Products, including our third-party technology partners providing website hosting, data warehousing, data analysis, event logging and other information technology, customer service, payment processing, user analytics and email delivery and messaging. Please see the "Cookies and similar technologies” section below for additional information;
social insurance number, social security number, and date of birth to third parties to verify the information you provide and provide you with Products (as appropriate), including trade references, financial institutions, and credit reporting agencies;
company payment trends where you request that we act as a trade reference;
in connection with protecting our rights and property, including for security breach, loss or fraud prevention, investigation or mitigation purposes;
if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so;
protecting the safety of a person or a group of persons; and
Our Website may contain links to the websites of other organizations which may be of interest to you. Similarly, you may be directed to the websites of other organizations to perform certain functions provided on our Website. Linked websites are operated by third parties who are responsible for their own privacy practices.
We are not responsible for these websites or the manner in which they collect, use or disclose your Personal Information, so it is important to familiarize yourself with the privacy policies of these websites before providing your Personal Information to them.
You may change or withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting our Privacy Officer using the contact information set out below. In some circumstances, a change or withdrawal of consent may limit our ability to provide Products to you or your ability to access certain areas of our Website.
We use reasonable and appropriate measures designed to help you secure your Personal Information against loss or accidental, unauthorized or unlawful access, use or disclosure. Unauthorized use of Personal Information by anyone affiliated with Convoy is prohibited and constitutes grounds for disciplinary action.
Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. While we strive to protect such information, we cannot ensure or warrant the security of any information transmitted to us and you do so at your own risk.
Further, we are not responsible for any failure by you to secure your own device and its access to the Internet or your use of public, unsecured networks. We are also not responsible for any failure by you to eliminate malware. These failures and others can make you vulnerable to privacy breaches and would put you and your data at risk.
Location of Personal Information
Personal Information we collect is stored and processed by us primarily in Canada and the United States. However, we may also use third party service providers, such as payment processors and technology partners, that may use, process and store your Personal Information in another country. Personal Information provided to third parties outside of Canada and the US is subject to the laws of those jurisdictions. While we will use reasonable measures to ensure all Personal Information is protected, we cannot ensure that the laws of other countries will offer the same level of protection as your local laws.
By using our Website or otherwise submitting your Personal Information to us, you hereby consent to the transmission, processing and storage of Personal Information outside of Canada and the US (as applicable).
Cookies and similar technologies
When you visit our Website or access our online Products, a cookie or similar technology may be stored on your device. A cookie is a small amount of data that is transferred to your browser by a web server. It functions as your identification card. It is not a program and cannot be executed as code or deliver viruses.
Cookies can also customize the Website to your particular interests or store your Personal Information – like passwords or user IDs. If a website ever greets you with your name, chances are it’s using a cookie to do so.
Most browsers are initially set to accept cookies. You may be able to configure your browser to restrict or block cookies. However, if you disable cookies you may find this affects your ability to use certain parts of our Website or online Products. For example, while you can use the Website without cookies, you may have to re-enter information each time you visit. For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the www.allaboutcookies.org website.
Our Website may utilize the Conversion Tracking Pixel service of Facebook Inc ("Facebook"). This tool allows us to follow the actions of users after they are redirected to a provider's website by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes.
However, the collected data is saved and processed by Facebook. Facebook is able to connect the data with your Facebook account and use the data for their own advertising purposes, in accordance with Facebook's Data Use Policy found under: https://www.facebook.com/about/privacy/.
Facebook Conversion Tracking also allows Facebook and its partners to show you advertisements on and outside of Facebook. In addition, a cookie will be saved to your computer for these purposes. Please click the following link if you would like to revoke your permission: https://www.facebook.com/ads/website_custom_audiences/.
We do not currently respond to “do not track” browser settings because a uniform technological standard has not yet been developed.
We are committed to complying with applicable anti-spam laws. Where we have your consent or it is lawful to do so, we may provide you with direct marketing communications about our Products which may be of interest to you. Such information may be sent to you by post, email, telephone or SMS.
If you have consented to receiving marketing materials from us, you can withdraw your consent to receiving those communications at any time by:
Even if you opt-out of these marketing messages, we reserve the right to send you transactional or informational emails such as customer service communications, updates to Product information and invoices in connection with the Products you have purchased or changes to our Website, your account or our policies.
Access to and Corrections of Your Information
You have the right to know what Personal Information we have about you and to correct any inaccuracies. If our Website allows you to create an account, certain Personal Information is available when you log in to your account and you may correct this information at any time. Otherwise, please direct any such requests by email to email@example.com.
We may retain your Personal Information as long as is necessary in order to manage our relationship with you (or fulfill the purposes for which it was collected) or as otherwise permitted by law. We will destroy Personal Information when it is no longer required for the purposes for which it was collected or as required by applicable law.
Residents of Virginia
You have the right to confirm our use of your Personal Information. You have the right to request access to your Personal Information in our possession, to either view or transfer it. You have the right to correct inaccuracies in your Personal Information in our possession. You have the right to request we delete your Personal Information in our possession. Any request should be made by email to firstname.lastname@example.org. If 45 days after you send us a written request, we have not responded to your request or asked for additional time to respond to your request, you have the right to appeal our failure to take action. To appeal our failure to take action, please send an email to email@example.com or call us at 1-888-732-9999.
Effective Date: September, 2022